Lisa has over 25 years of experience in service design and User Experience (UX). She is co-founder of Vation Inc., a boutique digital services firm delivering MVPs to government. Lisa is a long-time Github collaborator on the Government of Canada’s Web Experience Toolkit (WET) and Canada.ca.
UX Unicorn actually exist - Lisa has been a programmer, UI designer, product manager, cognitive researcher and UX architect/researcher. After facilitating over 1,000 hours of behavioural research sessions with Canadians on their phones, tablets and computers, Lisa has a deep empathy and understanding for what works for them on the web. She regularly writes and speaks about that learning, most recently at Service Design in Government in London UK and in a webinar for the UX Professionals Association (UXPA).
Back before UX was even a thing, Lisa completed a Master’s degree in Computer Science in the psychology of programming. After Nortel, she joined a mathematical cognition research team at Carleton University. She holds a technology patent, was UX designer/prototyper for many Nortel phones and won innovation awards for her work on wearables.