As a customer how do you define “value”? What does it take for a business to shift Value from "Meh" and create “Wow” experiences?

Why does the software industry struggle to deliver valuable results? Every team I work with talks about delivering valuable features. When I question how they define value I might get text book answers about ROI, sales, efficiencies or other quantifiable measures. Although they are important measures, I don’t believe “Wow” comes from anything you can quantify. If that’s true then how do we get from Value to Wow without going broke?

We will start by examining two similar customer experiences. Both experiences are valuable, but one is over the top in terms of “Wow!”. Using these as a basis we will examine the system of delivering value at the corporate, team, employee and customer levels. There’s no magic formula to creating “Wow!” moments but if can align your system you might have a chance of creating a few.

As a leader are you struggling to find a way for your team to improve and have that change stick? Here’s a thought: What if the point isn’t to have change stick?

Successful organizations look at change as the way we work. This is where Leading for Change comes in. Leading for Change requires all of us, regardless of our title, to take a different approach in leading ourself, the people around us and the system.

Drawing from my upcoming book of the same title, I will help you start thinking of leadership in a different light. We will start by looking at how you lead yourself, then expand into leading those around you. Finally we will examine what it means to lead a system so you, the people and the system will never stop improving.

Leading for Change is about providing the leadership in support

IMMEDIATE OPENINGS FOR SIX WILLING WORKERS, QA SPECIALISTS, AND DATA ANALYSTS
The White Bead Corporation, Gatineau-Ottawa

The White Bead Corporation is a leading provider of quality white beads to consumers in high-tech and energy industry verticals with over thirty years' experience. We have recently been contracted by the Provincial Ministry of Energy and Infrastructure to provide our products on an increased production scale and require new workers and specialists to join our dynamic team to meet this demand.

We will be conducting our first round of hiring for above-average employees at the upcoming Agile Tour Montreal 2014 Conference with successful applicants immediately joining us in production.

We offer competitive salaries, employee recognition programs, a pay-for-performance program and industry-leading career development opportunities. We thank all applicants for their interest in applying to The White Bead Corporation, however we will only be able to hire above-average, willing workers at this time.

When something goes wrong in your personal or working life how do you respond? Do you blame someone else for creating the situation? Do you just simply say “Wow I suck!” and accept that things cannot get better? Although responses such as these prove you’re human, they also don’t improve the outcome. If you find yourself stuck on problems do you want to move past them? The Responsibility Process^TM is the result of decades of research and defines how humans respond to loss or failure.

The Responsibility Process has allowed me to create lasting improvements in my career and life with outcomes I can be proud of. As an accredited practitioner in The Leadership Gift Program^TM I would like to share this simple process with you. You will be able to take what you learn and start applying it tomorrow.

How do you define “value”? What does it take for a business to shift “Value” into high gear and create experiences leaving your customer saying "Wow"? Why does the software industry struggle to even meet expectations?  If you’re struggling to create valuable experiences for your customer then this session is for you.

Every team I work with talks about delivering valuable features, and yet many of their customers are dissatisfied. When I question how they define value I might get text book answers about ROI, sales, efficiencies or other quantifiable measures. Although these are important measures, I don’t believe “value” can be defined by anything you can quantify. If that’s true then how do we get from "Valuable" to "Wow" without going broke?

We will start by examining two similar customer experiences. Both experiences are valuable, one met expectations but the other left the customer going “Wow!”. Regardless of what business your in, with some awareness it’s possible to start creating more “Wow!” moments for your customers. 

How do you define “value”? What does it take for a business to shift “Value” into high gear and create experiences leaving your customer saying "Wow"? Why does the software industry struggle to even meet expectations?  If you’re struggling to create valuable experiences for your customer then this session is for you.

Every team I work with talks about delivering valuable features, and yet many of their customers are dissatisfied. When I question how they define value I might get text book answers about ROI, sales, efficiencies or other quantifiable measures. Although these are important measures, I don’t believe “value” can be defined by anything you can quantify. If that’s true then how do we get from "Valuable" to "Wow" without going broke?

We will start by examining two similar customer experiences. Both experiences are valuable, one met expectations but the other left the customer going “Wow!”. Regardless of what business your in, with some awareness it’s possible to start creating more “Wow!” moments for your customers. 

IMMEDIATE OPENINGS FOR SIX WILLING WORKERS, QA SPECIALISTS, AND DATA ANALYSTS
The White Bead Corporation, Gatineau-Ottawa

The White Bead Corporation is a leading provider of quality white beads to consumers in high-tech and energy industry verticals with over thirty years' experience. We have recently been contracted by the Provincial Ministry of Energy and Infrastructure to provide our products on an increased production scale and require new workers and specialists to join our dynamic team to meet this demand.

We will be conducting our first round of hiring for above-average employees at the upcoming Agile Tour Montreal 2014 Conference with successful applicants immediately joining us in production.

We offer competitive salaries, employee recognition programs, a pay-for-performance program and industry-leading career development opportunities. We thank all applicants for their interest in applying to The White Bead Corporation, however we will only be able to hire above-average, willing workers at this time.