Rod Molina
Principal - Digital Transformation & Agile
Oakton
location_on Australia
Member since 4 years
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Rod Molina
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I am a senior agile and digital transformation practitioner with more than 20 years of professional experience working on project and service delivery, product management, consulting and transformation.
For most of the last ten years he has worked with organisations of all types and sizes building better culture and practices, developing iteratively user-driven services and products, embracing change, and driving transformation.
I have coached teams and organisations, mentored people, been an agile and digital transformation evangelist, and led multi-million dollar programs and service delivery for some of Australia’s most iconic brands and government agencies that produced transformations beyond digital. As a practitioner I work across roles such as product manager, delivery manager, agile coach, and CxO advisor leveraging user-centred design, design thinking, lean, agile and other approaches, methodologies and techniques to deliver meaningful outcomes to organisations and valuable experiences to users.
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Service design and delivery process for sherpas - A practical approach to combining user-centred design, design thinking, lean and agile
60 Mins
Talk
Beginner
The service design and delivery process is an iterative approach to build “services that are simpler, clearer and faster” using User-Centred Design and Design Thinking, Lean, and Agile while applying the DTA’s Digital Service Standard and its underpinning principles.
Sounds complex but it’s not. However, many teams seem to struggle with the idea of “how are we going to do this?”
This is a practitioner walkthrough on how to put all the pieces together, a practical approach based on experiences with teams delivering MVPs and service improvement projects, photos of real artefacts, and a few good stories so that you can start applying right away.
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