Director - Customer Experience and Service Design
Member since 2 years
I am an experienced leader in customer experience (CX), service design and business process re-engineering, with a consulting career in various industries such as Telecommunication, Health Insurance, Government, Education, Financial Institutions, and Not for Profit.
I also regularly share insights into the world of CX, business agility and tools and techniques I have used throughout my career. Through CXD Labs, we have been fortunate to work with our awesome clients such as AusPost, Telstra RACV and many others.