What keeps a business ticking? Customer value.

• Do you know that 75% of consumers are willing to pay more if they love the product?
• Have you realized that around 60% of features in a product are rarely or never used.

With this, it is evident that users do not buy or use all that you build and they pay more if they love it. Hence it is important to plan, prioritize and produce as per customer value. But what makes a product lovable and how to win customers?

In this session, I am going to discuss in detail about the new techniques i.e. "PLS DO SIR" which I have implemented with 10+ Scrum teams, how to make a product lovable, how asking the right questions helped us in uncovering issues, how to build undaunted teams and when to engage customers.

You can deliver great "VALUE" to your customer if you can take care of the above.

We all know ‘Smoking is injurious to health’ but in this session we are going to discuss about ‘How SMOKING is injurious to teams’ health’ and how Scrum Master can help the team in quitting 'SMOKING'.

• Are you satisfied with mediocre or above par performance? No?
• Do you need the best out of everyone? Yes?
• Have you ever realized about the bad practices that crept in. Yes or No?

We have brainstormed with more than 30 Scrum teams and collated the SMOKING patterns. So, in this session we are going to discuss in detail about tried and tested recommendations to trash those SMOKING patterns with which we can increase efficiency and also break the monotony in Scrum events.

We all know ‘Smoking is injurious to health’ but in this session we are going to discuss about ‘How SMOKING is injurious to teams’ health’ and how Scrum Master can help the team in quitting 'SMOKING'.

• Are you satisfied with mediocre or above par performance? No?
• Do you need the best out of everyone? Yes?
• Have you ever realized about the bad practices that crept in. Yes or No?

We have brainstormed with more than 30 Scrum teams and collated the SMOKING patterns. So, in this session we are going to discuss in detail about tried and tested recommendations to trash those SMOKING patterns with which we can increase efficiency and also break the monotony in Scrum events.

We all know ‘Smoking is injurious to health’ but in this session we are going to discuss about ‘How SMOKING is injurious to teams’ health’ and how Scrum Master can help the team in quitting 'SMOKING'.

• Are you satisfied with mediocre or above par performance? No?
• Do you need the best out of everyone? Yes?
• Have you ever realized about the bad practices that crept in. Yes or No?

We have brainstormed with more than 30 Scrum teams and collated the SMOKING patterns. So, in this session we are going to discuss in detail about tried and tested recommendations to trash those SMOKING patterns with which we can increase efficiency and also break the monotony in Scrum events.

Surveys say that 87% of consumers would pay more to a company that provides a better overall customer experience. We can anticipate the customer needs better only by having a deeper relationship with customers. With that we can react faster to changes in the market than the market laggards.

• What is customer delight?
• Where do we stand w.r.t. customer experience?
• How to assess the maturity of our Agile processes?
• How Agile helps us in driving customer delight?

This session answers all the above questions by proposing the following:

• Assess your customer experience by calculating Customer Experience Maturity Index (CXMI)
• Assess the maturity of Agile process by calculating Agile Maturity Index (AMI)
• Hardening Index (HI) and Happiness Index (HI)
• Model drive customer delight.

This presentation will provide calculators, experiences and suggestions in achieving customer delight.