Co-Founder & Customer Innovation Director
Member since 3 years
Specialises In (based on submitted proposals)
Van is an expert in customer experience design and has worked with clients in financial services, telecommunications, higher education and energy, not only in CXD but also in public policy, regulatory strategy, organisational change & transformation, business development, operational excellence, product development, and leadership and resilience programs. She has an MBA, lectures at UNSW, and is a former lawyer & public servant. Van sits on SDN Children’s Services research and ethics committee and has two kids. She grew up in Perth, arriving in Australia as an 11 month old refugee.
Van is passionate about creating opportunities beyond what people see possible for themselves.