We all need to place customers at the heart of product strategy, design, and execution. But it's too common that we find excuses to not engage them: difficulty, time, urgency. Learn how Rally Software used Pendo, Calendly, AirTable, and Zapier to drastically reduce barriers to discovery and make a repeatable process for customer research via one-on-one feedback and ideation sessions. In this session, we'll share the process and lessons learned so any team can create a discovery pipeline to make customers the driving force in product development.

Peer coaching can make a huge difference in reaching your work and personal goals, but how do you get started and and make it stick? We’d love to share our informal peer coaching method that combines personal responsibility, agile, and goal setting in a way that is guaranteed to be successful. We call it “Thing Three.” In this interactive session, we will teach you the basic format we follow, along with the research to back up why it works. We will also demonstrate how it has helped even the busiest colleagues stay accountable consistently, over years, and continue to reach every goal they set. You’ll get to exercise these skills too and immediately see the value of peer coaching!

Being agile means valuing individuals over process via fluid, spontaneous, and fierce conversations. This high collaboration naturally comes with conflict. We must learn to accept, manage, and welcome this conflict. Mastering the art of Agile Conflict elevates our team’s innovation, delivery, satisfaction, and ultimately results.

In this interactive workshop, you’ll learn to:

• Identify your personal conflict style
• Understand the styles of others
• Assess the root causes of conflict
• Determine why persistent conflict reemerges
• Be courageous and welcome the conflict that will strengthen you and your Agile teams

Peer coaching can make a huge difference in reaching your work and personal goals, but how do you get started and and make it stick? We’d love to share our informal peer coaching method that combines personal responsibility, agile, and goal setting in a way that is guaranteed to be successful. We call it “Thing Three.” In this interactive session, we will teach you the basic format we follow, along with the research to back up why it works. We will also demonstrate how it has helped even the busiest colleagues stay accountable consistently, over years, and continue to reach every goal they set. You’ll get to exercise these skills too and immediately see the value of peer coaching!

Agile methods not only promise us a better way of working, but also a better way of life. Through owning our personal objectives and iterating constantly towards our better selves, we can reap the rewards of agile philosophy in our personal lives.

Enter "Thing Three", an informal peer coaching framework to make personal agile a reality. In this framework, three people, with commitment to the process, hold each other accountable and offer coaching through brief weekly standups. The process includes personal adherence to agile techniques like limiting WIP, and iterating with purpose to ensure focus and progress. Ultimately, Thing Three leads to faster personal achievement, no matter the individual's goal. Plus the journey is so much more enjoyable with others to help you.

We look forward to sharing not only the process of our Thing Three agile peer coaching model, but also tips, tricks, and lessons we have learned over the last year using it. You will leave with the will and skills to use agile peer coaching to achieve your most ambitious goals yet.

The need for organizational improvement is constant. How do you know what better looks like and how to get there? How do you launch and track experiments? Know when to persevere or pivot? In this talk, we'll share our real-world stories for how our teams experimented together to self organize around key product initiatives. We'll share our problems, mistakes, and lessons learned. We hope you'll leave with an understanding of the nuanced problems with continuous improvement, and a framework for running your own experiments. We will give an overview of a standard change framework we used:

* Knowing what better might look like

* Knowing how to measure and detect if that intervention is working

* Knowing where you have leverage to make things better

* Knowing how to intervene based on that leverage

* Knowing how to support the intervention

* Knowing when to amplify or dampen your efforts

Communication is the difference in valuing individuals over process. Communication is fluid and happens when a need arises. If we’re not ready to accept the conflict that often comes with it, we may fall back on process, ultimately leading to the dark side of the waterfall. Mastering the art of Agile conflict elevates our team’s innovation, delivery, satisfaction, and ultimately results. In this interactive workshop we will use conflict styles and several other conflict management tools to better understand and assess conflicts that arise and how to approach them constructively and with confidence.