schedule Dec 6th 11:35 AM - 12:05 PM place The Loft

As technology leaders, we spend endless hours on solution design reviews, costing, project management & vendor contracts... yet we rarely spend enough time on the thing that has the biggest multiplier impact: your people architecture. This session will be a worked example of how restructuring an organisation to address a significant Theory of Constraints issue achieved results beyond what was expected, and used architecture concepts to get the technology teams on board and help improve autonomy and engagement.

 
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Outline/structure of the Session

1) Framing the issue that plagues many technology teams:

-- reification of compliance obligations

-- centers of excellence / functional hierarchy teams

2) How to address the resultant poor customer centricity

-- moving to autonomous, multi-function teams without a loss of 'control'

-- introducing a customer interface for every team in your organisation

-- measuring performance at the customer interface

3) Scalability models for organisational design & service delivery

-- human architecture : intentionally invoking Conway's law

-- defining team interfaces & abstraction boundaries to create autonomy

-- Governance Lite : the benefits without the headaches

4) Observations from a recent restructure at Healthdirect

-- Change management success & failure

-- Service delivery performance improvements

-- Team engagement improvements

-- and an unexpected cost reduction

Learning Outcome

Fresh ideas for structuring your teams & justifying the need for organisational change

Awareness of the patterns that lead to premature optimisation outcomes for internal service teams

An opportunity to reflect on the biggest bang-for-buck leadership responsibility you have: your people architecture

Target Audience

Team Leads & Managers needing to change their team & company structure to improve performance

Prerequisite

You should be aware of governance models, organisational design basics, and the principles that drive your own organisational structure and team responsibilities.

schedule Submitted 3 weeks ago

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