YOW! CTO Summit 2019 Sydney Day 1

Wed, Dec 4
Timezone: Australia/Sydney (AEDT)
08:00

    Registration for YOW! CTO Summit Sydney 2019 - 45 mins

08:45

    Session Overviews and Introductions - 15 mins

09:00
09:35
10:10
10:40

    Morning Tea - 30 mins

11:10
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    John Viner

    John Viner - Rolling out Error Budgets across a 1000 person global engineering organisation

    schedule  11:10 - 11:40 AM place Grand Ball Room 1 star_halfRate

    Zendesk has been struggling with reliability from it’s beginning - in many ways it has been a victim of its own overnight success. Over the last few years we’ve had to take drastic measures to address major outages, such as implementing company-wide change freezes.

    These measures hurt when you have 1000 engineers in 120 product development teams across the globe, and in many ways create more risk when the freeze begins to thaw.

    In order to avoid these freeze’s we have recently moved to implement concepts from the Site Reliability Engineering (SRE) discipline, specifically implementing Error Budgets along with SLOs/SLIs. The aim of this is to “scope” the freeze to those systems that have more reliability issues.

    We’ve had some wins in introducing this approach, but are still very much at the beginning of this journey. This talk will tell the story of this journey along with providing some practical suggestions around tooling and practices to implement.

11:45
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    YOW! Conference

    YOW! Conference - Lean Coffee

    schedule  11:45 AM - 12:45 PM place Grand Ball Room 1 star_halfRate

    From leancoffee.org: Lean Coffee is a structured, but agenda-less meeting. Participants gather, build an agenda, and begin talking. Conversations are directed and productive because the agenda for the meeting was democratically generated. The format for a Lean Coffee is intentionally very simple. It is meant to be the least structure necessary for a coherent and productive meeting.

    Ideas are generated individually, then pooled with those on your table to be then grouped, voted on, and discussed in a timebox. Detailed instructions and explanations will be provided on the day and we will have a few experienced facilitators handy to make sure things run smoothly.

    This session will be a great opportunity to dig deeper into those "aha" moments or questions that arose from the morning's talks, and discuss your current challenges or ideas with your peers at the table.

12:45

    Lunch - 60 mins

13:45
14:20
15:20

    Afternoon Tea - 30 mins

15:50
16:25
16:55

    Networking Drinks - 60 mins