Learnings from Building Data Products at Zendesk

schedule 04:45 PM - 05:15 PM place Grand Lodge people 78 Attending

In this talk you will learn about the team structure and process for building Data Product from the lessons of one of the teams that builds Data Products at Zendesk. The Data Product team uses machine learning to build Data Products that will reduce cost of customer support for Zendesk's 100,000 odd customers.

This talk will explain the journey of the Data Product team to date - its structure and how it has evolved, challenges as well as successes and failures.

 
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Outline/structure of the Session

  • Content
    • The attendees will learn about the team structure and process for building Data Product from the lessons of one of the teams that builds Data Products at Zendesk. The Data Product team uses machine learning to build Data Products that will reduce cost of customer support for Zendesk 100,000 odd customers. This talk will explain the journey of the Data Product team to date - its structure and how it has evolved, challenges as well as successes and failures.
  • Description
    • Introduction
      • What does Zendesk do?
      • Type of machine learning things that we do and why?
    • Background
      • Data Product Team
        • Data Science
        • Data Engineering
        • Product and UX
      • Tech Stack
        • For research
        • For building models
        • For serving models
      • Where do ideas come from?
    • Team Structure #1
      • Outline of Project #1 - CSAT
      • Dev Process
      • What worked well?
      • What did not work well?
    • Embracing Lean Startup approach
      • Outline of Project #2
      • Dev Process
      • What worked well?
      • What did not work well?
    • Team Structure #2
      • Dev Process
      • Lessons learnt
      • What worked well?
      • What did not work well?
    • Team Structure #3
      • Dev Process
      • Lessons learnt
      • What worked well?
      • What did not work well?
    • Conclusions

Learning Outcome

This talk will provide the audience experiential information on optimal team structure to use when building a Data Product team.

Target Audience

Managers, People building Data Products

Prerequisite

None

schedule Submitted 2 months ago

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  • Josh Graham
    By Josh Graham  ~  2 months ago
    reply Reply

    Zendesk does have odd customers wink